Mac Frustration

I am very frustrated with Apple today. I recently installed a recommended security fix on my server (the server providing this blog) and lost FTP access. The connection between the FTP problem and the security fix was not immediately apparent and I spent several hours attempting to determine what I could have done or what random corruption had occured. When everything I tried failed, I connected to Apple and searched the discussion lists to see what I could learn. This is when I learned of the connection between the security fix and the FTP problem.

Here is what makes the situation frustrating. I had no role in creating this problem – I took the action recommended by Apple (there is some information about what the fix fixes, but I would guess a very low % of Mac users would know that any of these descriptions would signal a potential problem). I called Apple Education Support and at this point I cannot receive help because I do not have a service contract. In the words of the younger generation – this sucks. Why should I be required to purchase a service contract against problems created by Apple? If the stemmed from third party software I decided to install, a poor decision on my part, etc., perhaps I could understand this position.

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History Wiki

The California Open Source Textbook Project is an iniative focused on controlling the cost of textbooks. One idea intends to create a world history resource as a “wiki” and then convert some version of this resource into a printed version.

A wiki is essentially a collaborative authoring project with the assumption that individuals will contribute to expand or correct an existing work based on individual knowledge. This is a very interesting idea and one which has worked in the construction of open-source software. I have searching for a mature wiki in an area I think I know well in order to evaluate what I think of the potential of this approach without much luck. There appear to be some good examples in the “hard sciences” and computer science, but these are not areas I can really evaluate.

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