So, here is the scenario. My wife is in Russia for a couple of weeks. She normally pays the bills. I am capable of writing out checks and addressing envelopes, but she has a system I can’t understand.
MCI has been calling every half hour. Actually, it is some robot. Evidently, according to the robot, we have updated our credit card and they need to know the new expiration date. I call the number they provide and the robot asks me to enter my credit card number. It is true that I have a new credit card but I do not give my credit card number to a robot. I try to figure out how to call a human. Now I encounter a different problem. I do not know our PIN number.
So, it appears that MCI is concerned I am trying to somehow break into my own phone account. But, they want me to offer up my credit card number without even talking with a human. Here is how I think it should go. You give me my credit card number – you know what it is or how would be you be able to verify the number if I give it to you. If you can do that, I will give you my expiration date. This seems a logical approach with some protection for both parties.
I don’t think we even need an MCI account. We use cell phones and have some kind of deal through our cable provider. Perhaps this is for 911.
I have an email in to my wife for assistance. I hope the stop calling at a reasonable hour.
Don’t call – send email. The phone is for digital immigrants. 😉