Battling Online Toxicity

We have learned that social media can be very inappropriate. While the promise of interaction for greater understanding is certainly there, the negativity of such interaction seems to have destroyed this opportunity leading to the expectations of many that political pressure must be put on social media services.

There may be an alternative. The idea of middleware proposes that a technology fix can be positioned between the user and the service. This concept is explained in this article from the Wall Street Journal. While the article describes the potential and approach in some depth, it lacks specific examples.

Work is underway on at least one approach. Jigsaw, a group associated with Google, has been working on the development of Perspective which proposes the use of AI to develop an API to screen comments before they are sent or before they are read. The link provides an explanation and an opportunity to test a comment you might send. Research has demonstrated that users will often make modifications in reaction to what are called nudges. The proposal is that such technology could be incorporated by social services, but also function as middleware.

While this technology exists and is being refined, you can already use a version of what is now available. Tune is a chrome extension you can add to screen comments you would be exposed to through several social media platforms.

Toxicity middleware may be coming to school technology equipment in the near future.

Loading

A video playlist to understand the challenges of social media

I have been interested in the problems of social media for some time. I feel somewhat responsible because I was very excited by what was once called Web 2.0 or the participatory web. There seemed like so many opportunities for engagement and learning at that time for so many areas – politics, education, human interaction on a global scale. With cell phones being so ubiquitous, it seemed a reasonable way for nearly everyone to learn and communicate. I did my best to spread the glad tidings and offer suggestions for the use of technology in classroom settings. If you are reading this, you can assume I tried to influence you. Things have certainly not worked out in the positive way I anticipated. Social media and the Internet have obviously impacted us in many ways and have generated great amounts of revenue for some. However, there are serious problems that need to be recognized and addressed. 

My wife and I meet online with a group from our college days every two weeks. As part of these meetings after socialization and catching up, we have a topic for discussion led by one of the participants. It was our turn and I wanted to talk about surveillance capitalism. Several of the participants work in economics and finance with one being a college prof. By definition, we are all social media users as we are meeting with each other via Zoom. Issues with social media seemed to me to be an issue most should find interesting – the Pew Research Center in 2018 found that 68% of U.S. adults use Facebook, 35% use Instagram, and 24% report using Twitter. Even old folks like us are involved. I searched about for a short video I could offer to the group and I intended to generate a shortlist of questions that might guide a discussion. I found it difficult to find a single source that would include the multiple issues I see combining to produce the challenges I see so I picked one of the components I thought might offer a good activation. I was talked out of the idea as something that many folks may not think about and a kind of heavy talk ill-suited to casual conversation. 

However, once started I kept thinking about a way to offer others some insight into what might seem a troubling but opaque topic. I had decided I could not identify a single source that would accomplish what I wanted to accomplish so I tried to identify key elements of the online environment that are involved in determining what I think is our present situation. I decided to focus on video resources.

What follows is a list of videos that explain individual components that combine to produce the challenges and complexity of our present online social world. In an effort to identify what I see as the individual components, I have designated a term or phrase and you will find that term or phrase highlighted in the following list. In many cases, I came to these topics and individuals based on individual books that I read. My bias for exploring what I consider personally important topics is to read rather than watch, but I understand others don’t consume information in this way. Most of the names identified below are also authors and be could search for more detailed presentations. 

Components of the social media mess explained for those who don’t like to read

  • Filter bubble – what we want to see and not what we need to see – Pariser – TED talk 
  • Surveillance capitalism – Zuboff – Triangulation 
  • Section 230Wall Street Journal
  • Radicalization – austav Mukherjee – TED talk 
  • Confirmation and other biases – Shepard – TED talk
  • Spread of misinformation – Aral – TED talk  

Loading

Equipping adolescents for the flawed world of social media

The examination of social media, screen time, adolescent sensitivity, and surveillance capitalism I mentioned in my previous post is now finished and available from our book resource web site. It was my intent to bring together a discussion of the factors I see as interacting to create what some argue to be the screen time problem and given I think it unlikely social media will disappear or change the approach taken I offer some suggestions for what might be done to address concerns.

Loading

Sunstein and Benkler at MIT

MIT World offers an interesting discussion between Cass Sunstein (Infotopia: How many minds produce knowledge – my previous post) and Yochai Benkler (Wealth of Networks). I think educators (and actually everyone) should care about the issues they discuss. The discussion ranges from the value of wikipedia to whether bloggers place themselves in an echo chamber that radicalizes existing beliefs (my interpretation of the topics).

Loading